YOUR A-Z OF THE TINGTEAM PORTAL
Hopefully over the last few months you have had the opportunity to check out our new TingTeam Portal and get to grips with everything it has to offer.
The site was designed with you in mind and has become the home for all things Tingdene. From booking annual leave, filling in over time, and finding your payslips on our HR Hub, to sourcing Health and Safety Policies, contacting the Tech Team Help Desk and keeping up to date via our News Sections, it has everything you need, all in one place.
But in case you’ve been busy (because let’s face it, balancing work, government announcements, restrictions and some sort of social life is tricky at the best of times) and haven’t quite found the chance to have a good look around yet, we’ve pulled together an A-Z of everything you can find right here on the Portal.
We want to make sure this site is as employee friendly and easy to use as possible, so if you have any thoughts or comments, good or bad, we would love to hear them! Just send us an email at teamcommunications@tingdene.net.
TINGTEAM PORTAL GUIDE
My Account
The My Account section of the website brings you important resources that are functional to the hours you work and the pay you earn.
My Payslips
You can go to My Payslips to click on a button that will take you to the Sage Online Services platform. This is accessible if you have registered your email address with Accounts, so if you don’t yet have access to this then please speak to your Line Manager or submit a request to the HR Hub (more on that later.)
Holiday Requests
We’ve recently changed the way employees request holiday, with the addition of the new HR Hub, another Sage platform used by the HR department. This Holiday Requests page talks about the importance of taking your holiday entitlement, with a bit of information on when the holiday year runs and carrying holiday over etc. There is a link to the HR Hub itself, where your holiday requests can be made. Check the section on the HR Hub below.
Employee Privilege Card
The Employee Privilege Card entitles you to discounts and offers across the country; restaurant discounts in Suffolk and entertainment offers in Lincolnshire, plus offers with UK wide companies like Lowick Vineyard and Brewers Decorator Centres to name a few. There’s also links to the PIB Group Benefit Hub which fives your exclusive discounts on major brands like Sainsburys, Argos and Apple. We’re continually working on this scheme, so if you have any suggestions of businesses to include on the scheme, you can use the form at the bottom of the page to send through your request.
It’s your Birthday
This page tells you about our Birthday gift to you, which is fully paid day off if your birthday falls on a working day, or an extra day if it doesn’t! Speak to your line manager to take advantage of this gift from us to you.
Payday Advance
This page contains information and conditions on the Payday Advance scheme that we provide, as we understand that unexpected events can occur which may mean getting through to the next payday is a struggle. There is a form you can fill in to apply for a Pay Day Advance.
My Digital Wellbeing
We recently introduce Office 365 to our working, which has a Digital Analytics platform that can give you some more information on your digital working habits and how you could improve your Digital Wellbeing.
TingTeam
Here you will find Key Business Updates & Team News, plus opportunities to share news, celebrate a colleague and offer any suggestions or ideas toward the business.
Key Updates
Here we share updates to Tingdene and its range of operations. Updates have recently included an introduction to our new brand Waterfront Living, plus new acquisitions like Lakeview, Sleaford or Flaunden Park.
Tingteam News
You’ll find updates on what park teams have been up to, introductions to new team members and other exciting news that we want to make you aware of.
Do you have news to Share?
We want to hear from you if you have any positive news about youself or a colleague, which we could potentially share right here on the website (if the situation calls for it), or simply just give a well done to whoever it involves.
Celebrate a Colleague
You can use the form on this page to put forward any of your fellow team members that you feel deserve to be celebrated.
Innovation
We’d love to hear your ideas or suggestions on how the Tingdene experience could be improved for staff or customers, so use this form to let us know your thoughts.
HR Hub
The HR Hub is a one-stop hub for everything HR related, with your personal details, holiday bookings, calendars and team information. You are able to access this HR Hub with your login from any device with a browser, giving you the freedom to manage your profile on the go.
HR Hub User Guide
The HR Hub User Guide has a slideshow that will guide you through the way the HR Hub works, with links to training videos to various aspects of the platform.
HR Queries
If you have a personal HR query or you need some help or advice, you can fill out this strictly confidential form to submit your question direct to the HR team.
Employee and Family Assist
Tingdene have teamed up with Health Assured, an award winning health and wellbeing provider, offering all employees at Tingdene support when they may need it. You can head to the Health and Wellbeing Portal to access the support from this page – if you are unsure of a login then please get in touch with your Line Manager.
Mental Health in the Workplace
Read through the Tingdene Mental Health in the Workplace policy on this page, to see what we have in place to promote a positive working environment.
In Confidence
Here you can use a form to confidentially share any concerns you have about yourself or a colleague and we will do what we can to assist you. You can remain anonymous when we pass on this concern to the appropriate people, but we do need your details for the purposes of the form.
Report a GDPR Concern
Tingdene takes data protection very seriously and we must all strictly adhere to the regulations set out in the General Data Protection Regulation in 2018. If you have any concerns over GDPR or need to report a data breach, use the form on this page to do so and we will ensure it is dealt with appropriately and as soon as possible.
Health & Safety
These Health & Safety resources are here to ensure we can provide an effective system of communication throughout the company and minimise risk to employees. View the Health & Safety Group Statement here and find any relevant resources you may need, like Risk Assessment forms or Fire safety resources.
Covid-19 Group Protocol
Click through the interactive PDF or download the current Covid-19 Group Protocol document.
Health & Safety Queries
Complete the form on this page if you have a Health & Safety concern or you need any help or advice in regards to Health & Safety.
Display Screen Equipment
All computer users are required to undertake a ‘Display Screen Equipment’ (DSE) Assessment. If you require a new assessment then you can fill in the form on this page and your Line Manager will arrange for it to be completed.
Personal Protective Equipment
Tingdene will provide you with Personal Protective Equipment (PPE) to undertake your daily tasks and there is information here on PPE protocol. If your equipment is not fit for purpose or you need anything additionally, you can use the form here to put in a request.
Report an incident, accident or near miss
Use the form on this page to report an incident/accident/near miss or dangerous occurance in conjunction with our incident & accident protocol, which is listed above the form. Reporting a vehicle incident requires a different form, so please make sure you are using the correct one.
Report a vehicle incident or accident
Use the form on this page to report a vehicle incident/accident either with a company vehicle, in a vehicle used to undertake company duties or on company property.
Tingdene
Here you’ll find links to information on Training & Events, a link to Group Policies and a link to the www.tingdene.net home page where you can find out more about Tingdene.
Training & Events
There is a calendar on this page which will list any training courses or Group events, plus more information on Training Courses that are available. You can complete the form on this page if you are interested in participating in any of the courses that are relevant to your employment.
Resources
Find a variety of resources here including information on the Tech Team and what they can provide, customer complaint management, form downloads and outward links to FLG and Trams among others. Plus, a complete contacts list for staff at Tingdene (password protected).
Tech Helpdesk
The Tech team support a variety of hardware, software, storage and security systems and their contact details or assistance forms can be found here. You can also submit a purchase request.
Manage a Complaint
Tingdene recognises the value in complaints and we accept them openly. If a customer has a complaint, they can either log their own at www.tingdene-complaints.net or you can use the Customer Complaint Report form if they wish for you to do so on their behalf.
TPL Forms
There are forms for a variety of uses, like Mileage Claims or Sales Enquiries on this page, primarily for the use of Tingdene Parks employees.
