Use these resources for the operations of your role at Tingdene

Includes links to the Tech Team, customer complaints & external links to a variety of software you may use.

TECH INCLUDES:

Computers, Laptops, Tablets, Phones, Servers, Phone Systems, CCTV, and Internet Access.

The Tech Team also manages support functions relating to Websites, External Support Technicians, Cloud Storage, and Security.

If you encounter an issue, require operational support, or need replacement equipment, your first step should be to complete the form using the button below. If the form is not working correctly, or you are unable to access the internet or the portal, please take one of the following steps:

Call the Tech Help Desk on 01933 449077.

If a call cannot be made, you can SMS the Tech Help Desk on 07537 431554.

Please note: EMAIL is no longer a valid method for requesting support. Any requests sent via email will receive a reminder and will not be actioned.

Service requests currently cover Purchase Requests and CCTV Footage Requests

For anything else not covered on the option above, primarily technical support.

Each of our customers is important to us.

We believe they have the right to a fair, swift and courteous service at all times.

Tingdene recognises the value in complaints and we accept complaints openly.
A complaint is seen as an opportunity to review and evaluate the service we deliver and provide.
Our complaints procedure is clear and precise and we hope that it provides our customers with the confidence that their complaint will be treated confidentially and with no retribution.

If a customer wishes to log their own complaint they should be directed to www.tingdene-complaints.net
You can view the company complaints policy in the Resources section of this portal

If a customer would like for us to register a complaint on their behalf then you should do so by completing the form below. A copy of the complaint will also be sent to the customer upon your submission. Please ensure time is taken to capture all the details submitted by the customer and check the data captured is correct before pressing submit.

By ticking one of the boxes in Question 4. Your submission will automatically be sent to the person within that business operation that is responsible for managing customer complaints. You will also receive a copy of your submission.

Marketing Task Request Form

Submit Your Marketing Requests via form submission.

Welcome to the Marketing Task Request page. If you need assistance from the marketing team for your business unit, our streamlined request process ensures that your marketing requests are efficiently managed, organised, and tracked from start to finish.

If you need help with signage, digital content, events or other marketing support, simply fill out our request form by clicking the button below.